High-quality customer service is the hallmark of a successful public transportation system and operation. And for today’s modern revenue management systems, Cubic Customer Support Services complements your customer service program by bringing a personal touch to assisting customers with new technology.
Our Customer Support Services staff members interact with your patrons through several contact points, while maintaining the highest standards of customer care:
- Your customer call centre
- Email and internet services
- Mail room processing
- Back-office system support
- Card fulfillment and distribution
To meet your customers’ ongoing service needs, Cubic Customer Support Services professionals have a working knowledge of your fare system overall, and the revenue management application in particular. Our applications allow for configuration and setup to accommodate complex business rules, and greater flexibility for your customers.